Terms & Conditions
TERMS OF PURCHASE
1. Information about us
1.1. a-mere-co.com (“Website”) is provided to you by A Mere Co. Limited (“A Mere Co”, “us”, “we” or “our”).
1.2. Our registered office is 40 Iverna Court, W8 6TR, London and our registered company number is 09435958, VAT number is: GB207077718.
1.3. You can contact us by email at shop@a-mere-co.com or call us on +44 (0) 754 268 59 94.
2. Terms of purchase
2.1. These terms of purchase apply to the purchase of A Mere Co. branded products (“Products”) and incorporate our Terms and Conditions, Delivery Policy, Returns Policy & Privacy Policy, all of which can be found in the Help section of the Website (together, “Terms of Purchase”).
2.2. These Terms of Purchase apply to any Contract (as defined below) for the sale of Products to you. Please read these Terms of Purchase carefully and make sure that you understand them before ordering any Products from us. Note that before placing an Order (defined below), you be will asked to agree to these Terms of Purchase.
2.3. These Terms of Purchase are only available in the English language.
3. Placing Orders
3.1. You may place an order for Products (an “Order”) via our Website. To proceed with the purchase of the Products on this Website you must have the legal capacity to enter into a binding contract, including ability to pay for the Products and purchase the Products for private and individual use.
3.2. When placing an Order, please ensure you provide complete and accurate information. Information we may require includes your title, first name, surname, phone number, email address, and delivery and invoicing addresses. It is your responsibility to ensure that the Order is correct and accurately reflects your selection. If an Order is not correct in any way, you must notify us immediately by contacting us by email at shop@a-mere-co.com.
3.3. If you choose to place an Order via our Website, do take time to check your Order before submitting it.
3.4. After you place an Order, if you have provided us with your email address, you will receive an e-mail acknowledging that we have received your Order. However, this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 3.5 below.
3.5. We will communicate acceptance of your Order by sending you an e-mail with a tracking number once payment has been processed (“Confirmation”). A contract between us (“Contract”) will only be formed when we give you a Confirmation
3.6. If you place an Order and we discover that the Product is out of stock or no longer available, we will inform you of this by e-mail. If you have bought multiple Products in one Order we will inform you by email that we are proceeding with the rest of the Order. We will not be under any obligation to supply the Product until we know we can supply it and we have given you a Confirmation.
3.7. If you place an Order for multiple Products and some of those Products are unavailable, we may process the Order in respect of the available Products.
3.8. If you discover that you have made a mistake with your Order after we have given you a Confirmation, please contact us immediately by email at shop@a-mere-co.com. Note that we are generally unable to correct mistakes after details of your Order have been sent to our warehouse, although you may still have the right to change your mind as described below.
4. Price and payment
4.1. Prices for our Products may change from time to time, but changes will not affect any Order you have already placed. We reserve the right to promote the same or similar products with varying offers depending on the advertising route and/or time.
4.2. Orders which are delivered outside of the UK may incur duties and taxes, which become applicable when Order delivery reaches your destination. You will be liable to pay any customs duties and/or sales taxes that are relevant to your Order. Please consult your local customs office if your delivery is being delivered outside of the UK.
4.3 Depending on your destination this Website will be showing you the Prices including or excluding the UK VAT. Our system will identify your country of location automatically and adjust the pricing accordingly, however the final correct Price and currency applicable to your delivery destination address shall be set at checkout based on the delivery address you provide for your order.
UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.
If you are placing an order for delivery to an address outside of the UK (excluding the Channel Islands) UK VAT will not be applicable and will either not be shown.
The prices for deliveries to the countries of the European Union include the applicable VAT, which shall be paid by us or our authorised agent upon arrival of the order to your country.
If you have any questions regarding duties, taxes, or fees please contact shop@a-mere-co.com.
4.4. The price of a Product does not include delivery charges. Our delivery charges, if any, shall be made available to you on our Website or during the checkout process.
4.5. Our Website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in connection with the price of the Products you have ordered, we will let you know as soon as possible after we become aware and we will give you the option of continuing to purchase the Product at the correct price or cancelling your Order in respect of that Product. We will not process your Order in respect of that Product until we have received your instructions. If we are unable to contact you using the most up to date contact details that we have for you, we will treat the relevant part of the Order as cancelled and notify you by email at the address provided to us, by telephone or post. Note that we shall not be obliged to provide the relevant Products to you at the incorrect (lower) price.
4.6. Our Website is able to accept the following methods of payment:
Credit and debit cards, we accept:
American Express
MasterCard
and
Visa
Depending on your location and / or delivery address the Prices on the Website will be shown in and accepted in:
GBP (£)
USD ($) or
EURO (Eur)
Where applicable Prices will be subject to the exchange rate applied by your bank and/or credit or debit card company. For security purposes, a copy of the invoice will be sent to the cardholder’s registered email address.
4.7. Payment details you provide on the Site will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the Internet. Payments made on the Site are made through our payment gateway provider Stripe. You will be providing credit or debit card information directly to Stripe, which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information, which you supply to Stripe is not within our control and is subject to Stripe’s own privacy policy and terms and conditions.
4.8. Products that are the subject of an Order will not be dispatched until payment for all of the Products that are the subject of that Order has been received in full by us. If we have only taken pre-authorisation for payment of an Order on accepting that Order, we will process that payment before we deliver the Products to you.
4.9. All Prices, discounts, and promotions posted on the Website are subject to change without notice. The Price charged for a Product will be the Price in effect at the time the Order is placed and will be set out in your order confirmation email.
5. Delivery
5.1. We deliver worldwide, however, there may be restrictions on some products for certain international delivery destinations. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
We do not offer shipping to PO Box addresses.
5.2. We will arrange for delivery of the Products using our chosen delivery partner. We aim to deliver Products to you as soon as we can but we cannot guarantee delivery on or by a specific date. If you have not received your order within 10 working days from receipt of the Confirmation email please contact us directly on shop@a-mere-co.com and we will look into your request.
5.3. From time to time, we may offer an express delivery service to any address within the mainland UK for the fee shown during the checkout process. Although this is a next working day delivery service, delivery may take longer for certain remote areas in the mainland UK.
5.4. Should the express delivery be offered on the Website and chosen by you during the checkout process to receive your Products on the next working day pending clearance of payment, please ensure you place your Order before 1pm Monday to Thursday. Any Order placed on Friday before 1pm will be delivered on the following Monday. Any Order placed after 1pm on Friday and over the weekend will be delivered on the following Tuesday. All next day deliveries must be signed for. Therefore, please ensure someone will be available to sign for the delivery at the address provided between 8am and 6pm.
5.5. Risk of any damage to or loss of the Products shall pass to you at the time of delivery.
5.6. Once an Order has been placed it is not possible to have the shipment redirected to an alternative address. Please ensure that you provide a suitable shipping address for the specified delivery times.
5.7. Ownership of Products that are the subject of an Order will only pass to you when we receive full payment of all sums due in respect of that Order, including delivery charges (if applicable).
5.8. You will find further and fully up to date information on our delivery times and methods in the Delivery section of this Website. Order & Shipping section comprises the integral part of the Terms of Purchase and the Terms and Conditions of this Website.
6. Products
6.1. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours on your computer or device accurately reflects the true colour of the Products. Your Products may vary slightly from those images.
6.2. Certain Products (including handcrafted Products) will contain characteristics which may be inconsistent with other units of the same Product due to either the natural characteristics of the materials used or due to the nature of the manufacturing process. Any minor inconsistencies in characteristics such as grain, print positioning, texture, yarn knots (bumps) of the natural fabrics, knots and colour variation will not be classed as faults or defects.
6.3. Please note that a number of our Products are delicate and may snag or pull against jewellery or watches. Handle with extra care and remove all jewellery before handling, wearing or trying on the garment.
6.4. Any Products purchased must not be resold or made available for resale on a commercial basis.
7. Cancellation Policy
7.1. Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), UK and EU customers can cancel their Contract for any reason for up to fourteen (14) days of receiving Products from us.
7.2. If the Products have been successfully delivered to your indicated delivery address, you must return the Products to us (please refer to our returns policy for our returns address information) in the same condition as they were delivered to you by us along with any labels, packaging, manuals, accessories, free items and any other components that was made available to you in the event of purchase within 14 days of receiving it. Please note that under the Consumer Contracts Regulations 2013 (ICACRs), not all goods have cancellation rights. Please refer to the Consumer Contracts Regulations 2013 Part 3 (s.28) for details.
7.3. If you decide to cancel, you should return the Products to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to Products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
7.4. If You meet the conditions of the cancellation policy and/or returns policy, you will receive a full refund of the price you paid for the Products in accordance to Our return policy.
7.5. To exercise the right to cancel the contract you must inform us by email to: shop@a-mere-co.com referencing: Notice of Contract Cancellation and including your Order number, SKU number and Product full name as stated by us in the documentation accompanying your Order.
7.6. We may make a deduction from the reimbursement for loss in value of any Products if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied.
8. Refusal of Shipped Orders
If you choose to refuse your shipped Order, you will be responsible for any duties, taxes and/or customs charges that are incurred on the Order and the courier costs and taxes associated with returning the package to our UK address. This amount will be deducted from your Order refund.
9. Faulty Goods
9.1. If a Product is faulty, please notify us within 7 days of receipt of your purchase by email to shop@a-mere-co.com and promptly return it to us in accordance with our Return Policy (see clause 10 below) and as described in the Returns section of this Website.
9.2. Subject to the clause below, we will offer you a full refund (partial or full) or replacement for Products which are faulty.
9.3. Any minor inconsistencies between units of the same Product in characteristics such as grain, texture, knots and colour variation will not be classed as faults or defects.
10. Returns Policy
10.1. You may return purchased Products for a refund in accordance with your right to change your mind or if we have supplied you with faulty Products.
10.2. Except where Products supplied to you are faulty, you are responsible for the costs of returning the Products.
10.3. Unless we tell you otherwise, if you wish to return Products to us, please ensure that you:
(a) fill out the returns form provided in your Order, including the ORDER NUMBER, description (as per the Order Details form), quantity, unit price and VAT (if applicable);
(b) include a copy of the Order Details form for your Order;
(c) retain proof of posting; and
(e) follow any other reasonable instructions given by us.
If you don’t comply with this Return Policy such that we don’t receive back the Products in a timely manner, it may not be possible for us to process any refund due.
10.4. Please return all Products to us at A Mere Co. c/o Ogden, Unit 2, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH, United Kingdom or such other address specified by us. You will have to bear the costs of returning the goods. If you are returning your goods from outside the UK, please return the item using a reliable courier company such as UPS, DHL, Fedex or TNT.
10.5. If we are unable to accept a returned Product, we will contact you using the most up to date contact details provided to us. If we are unable to accept a returned Product, we will, at your request, return the Product to you at your cost or make it available for collection.
10.6. You will find further and fully up to date information on our returns procedures in the Returns section of this Website. Returns section comprises the integral part of the Terms of Purchase and the Terms and Conditions of this Website.
11. Exchanges
We do not offer exchanges. Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund in line with the instructions provided for Returns. Original charges associated with Product delivery are non-refundable. Please note that if you have paid or are due to pay any duties, taxes or other fee(s) these are your sole responsibility – including reclaiming them where applicable. We do not accept any responsibility for duties, taxes or other fee(s).
12. Limitation of liability
12.1. Under no circumstances (to the extent permitted by law) shall a mere co. Limited or its affiliates, directors, shareholders, employees, representatives, agents, or suppliers be liable for direct, indirect, incidental, special, punitive or consequential damages including, but not limited to costs, damages, expenses and losses including loss of profits, disclosure of confidential information, legal fees, penalties or any loss arising from your use of or inability to use the services, whether based on warranty, contract, tort or otherwise and whether or not arise from, relate to, or are connected with your use of the site or the services.
12.2. You hereby agree to indemnify a mere co. Limited from any claims brought against you in relation to using our services of any nature whether known or unknown.
12.3. We do not limit or exclude our liability for any matters for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability under the laws of England and wales.
13. Intellectual property
A Mere Co., A Mere Co. Resort and other A Mere Co. trademarks, service marks, graphics, and logos used in connection with the Service are trademarks or registered trademarks of A Mere Co. Limited. Other trademarks, service marks, graphics, and logos used in connection with the Service may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
14. Events beyond our reasonable control
14.1. We will not be responsible for any delay or failure to comply with our obligations under the Contract if the delay or failure arises from any cause, which is beyond our reasonable control. This does not affect your statutory rights.
14.2. If any act or omission outside of our reasonable control takes place that affects the performance of our obligations: (a) we will contact you as soon as reasonably possible; and (b) our obligations under these Terms of Purchase will be suspended and the time for performance will be extended for the duration of the event outside its reasonable control.
15. Transfer of rights and obligations
15.1. The Contract between you and us is binding on you and us and on our respective successors and assigns.
15.2. You may not transfer, assign or otherwise dispose of any part or all of this Contract.
15.3. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of this Contract at any time.
16. Waiver
16.1. If we fail, at any time to insist on strict performance of any of your obligations under our Contract, or if we fail to exercise any of our rights or remedies, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations.
16.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these Terms of Purchase shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
17. Our right to vary these terms of purchase
We have the right to amend these Terms of Purchase from time to time. However, each Contract will be subject to the Terms of Purchase that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Purchase before we give you a Confirmation.
18. Applicable law and jurisdiction
These Terms of Purchase shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.