Delivery
We are dedicated to making sure that your order arrives as safely and as soon as possible.
Our delivery options and costs vary depending on the delivery address specified at checkout. Orders within the UK are sent using Royal Mail. All international orders are shipped securely via DHL.
We do not deliver on UK Bank Holidays. If an order is placed on or just before a UK Bank Holiday, please allow up to 3 additional working days on top of the delivery times stated below.
We deliver to the delivery address provided with your order. Deliveries typically take place between 8am and 6pm.
1. UK Mainland Delivery
Standard Delivery using Royal Mail is complimentary on all UK orders and typically takes 3-5 working days.
2. International Delivery via DHL
We offer complimentary worldwide delivery via DHL on all international orders over £500 or the equivalent in local currency. For orders under £500, flat-rate shipping fees apply based on your region:
| Region | Shipping fee for orders under £500 | Estimated delivery time |
|---|---|---|
| United Kingdom | Complimentary on all orders | 3-5 working days |
| United States | £25 | 5-8 working days |
| European Union & Switzerland | £15 | 3-5 working days |
| Rest of World | £30 | 5-8 working days |
International deliveries may require a signature. We recommend providing an address where someone will be available to receive the parcel during normal delivery hours.
3. Taxes & Duties
How taxes and duties are handled depends on the destination of your order. The summary below shows whether they are included in the displayed price, added at checkout or payable locally before delivery.
| Destination | Taxes | Import duties | Anything to pay on delivery? |
|---|---|---|---|
| United Kingdom, United States & European Union | Included in displayed price | Included in displayed price | No |
| Switzerland, Australia, Canada, Japan & other countries we ship to, except those listed below | Included in displayed price | Added at checkout | No |
| Countries listed under “Duties & Taxes Payable on Delivery” | Not included | Not included | Yes |
UK, US & EU - Duties & Taxes Included
For deliveries to the United Kingdom, United States and all European Union member states, applicable taxes and import duties are included in the price displayed on our product pages. You will not be asked to pay additional duties or taxes at checkout or on delivery.
Other International Destinations - Duties Added at Checkout
For Switzerland, Australia, Canada, Japan and other countries we ship to, except those listed below, local taxes such as VAT or GST are included in the displayed product price. Import duties are calculated according to your delivery country and added to your order total at checkout. These duties are paid to customs on your behalf, so you should not be asked to pay additional import duties before delivery.
Selected Countries - Duties & Taxes Payable on Delivery
DHL is unable to prepay duties and taxes for deliveries to the following countries:
Afghanistan, Algeria, Anguilla, Armenia, Azerbaijan, Cape Verde, Comoros, Cook Islands, Côte d’Ivoire, Falkland Islands, Faroe Islands, Georgia, Greenland, Guinea, Guinea-Bissau, Iraq, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Mauritania, Moldova, Nauru, Nepal, Niue, North Macedonia, Samoa, San Marino, São Tomé and Príncipe, Seychelles, Solomon Islands, Somalia (including Somaliland), St Helena, Tajikistan, Tonga, Tunisia, Turkmenistan, Tuvalu, Ukraine, Uzbekistan and Yemen.
For deliveries to these countries, import duties, local taxes and any customs clearance charges are not included in the amount paid to A Mere Co. These charges must be paid by you directly to DHL or the relevant customs authority before your order can be delivered. The amount charged is determined by the authorities in your destination country and is outside our control.
For these destinations, you are responsible for complying with the import requirements of the destination country. Customs authorities may open and inspect shipments. We are required to declare the accurate commercial value of all orders and cannot reduce or alter this value on shipping or customs documentation.
If a parcel is refused, or duties, taxes or customs charges due are not paid, the parcel may be returned to us. Any refund will be issued after deducting the original shipping cost, return shipping cost and any duties, taxes, customs or other charges incurred by A Mere Co. in connection with the return. Charges paid directly by you to customs, DHL or another local authority are not refundable by A Mere Co.
Countries We Do Not Ship To
We are currently unable to ship to the following destinations:
American Samoa, Belarus, Cuba, Guam, Iran, Marshall Islands, Micronesia, North Korea, Northern Mariana Islands, Palau, Russia and Syria.
4. General Terms & Restrictions
Delivery Address & Redirection
We do not deliver to PO Box addresses. Once an order has been dispatched, we are unable to redirect the shipment to an alternative address. Please ensure that the delivery address provided with your order is complete, accurate and suitable for receiving the parcel.
Tracking Your Order
Each order is assigned a unique tracking number once it leaves our warehouse. When your order has been dispatched, we will email you the tracking details so that you can monitor its progress.
If you have not received your order within 10 working days of dispatch, or if you have any questions about your delivery, please contact us at shop@a-mere-co.com.
Item Availability
Because stock quantities are not updated in real time, an item may occasionally be sold out at the time of purchase. If this occurs, we will notify you by email and issue a full refund for the unavailable item.